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Technical Support Specialist

Technical Support Specialist, VAC-11897

Company Overview:

Our client is a renowned global leader providing innovative solutions for environmental sustainability. Expanding their operations in Ireland, they offer an excellent opportunity for motivated candidates to make a significant impact.

About the Job:

We are seeking a Technical Support Specialist to contribute to the customer service operations for our client’s B2B enterprise. This role requires 1-2 years of previous experience in client relationship management and call centre support. The ideal candidate will be IT savvy and proficient with CRM systems (preferably IFS). Excellent verbal and written English skills are essential.

Key Responsibilities:

  • Support with installation planning.
  • Answer and resolve customer queries over the phone.
  • Provide hotline technical support to customers and colleagues.
  • Dispatch and interact with technicians and partners visiting customer sites.
  • Coordinate onsite maintenance and repairs.
  • Investigate customer complaints and escalate inquiries as necessary.
  • Pass customer feedback to the relevant teams for service improvement.
  • Deliver professional service orally and in writing to internal and external stakeholders.
  • Support the service team on projects and initiatives.
  • Perform setup and configurations to the machines remotely online.
  • Work towards team KPIs and business SLAs.
  • Ensure health and safety compliance in all activities.

Essential Skills:

  1. Technical Support Experience
  2. Dispatching Experience
  3. Relationship Management Experience
  4. Proficiency in CRM Systems (preferably IFS)
  5. Excellent Communication Skills
  6. Problem-Solving Skills
  7. Call Centre Experience

Ideal Candidate Profile:

  • 1-2 years of experience in client relationship management and call centre support.
  • Fluent in written and verbal English (native speakers preferred).
  • 1-3 years’ experience using CRM systems (particularly IFS).
  • Excellent telephone manner with strong problem-solving skills.
  • Ability to manage multiple stakeholder expectations effectively.
  • Tech-savvy with strong communication and customer service skills.
  • Capable of maintaining composure under pressure.
  • Full clean driver’s licence and access to their own car.

Reasons to Apply:

  • Opportunity to work with cutting-edge technology in a growing and sustainable industry.
  • Be part of a dynamic and supportive team environment.
  • Competitive salary and comprehensive benefits package.
  • Professional growth and development opportunities.

Application Process:

Interested candidates are invited to submit their CV and a brief cover letter outlining their suitability for the role, please answer the following three essential questions in your cover letter. Answering these questions is a requirement for your application:

  1. Do you have 1-2 years of experience in client relationship management and call centre support? (Yes/No)
  2. Are you proficient in using CRM systems, specifically IFS? (Yes/No)
  3. Do you hold a full clean driver’s licence and have access to your own car? (Yes/No)

We look forward to reviewing your application and discussing how you can contribute to the team’s success.

Thomas Recruitment Consultant and Lead Recruiter on this Latest Vacancy
If you would like to know more about this role please email thomas@hallrecruitment.ie

Hall Recruitment Information:

 If you are living in Ireland and hold a valid work permit, we would love to hear from you. Unfortunately, if you do not hold a valid work permit, we will not be able to assist you with your job search. Hall Recruitment is proud to be an Equal Opportunity Employer.

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This job is no longer accepting applications.