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Technical Support Specialist

Company Overview:

 Our client is renowned for providing innovative solutions through proprietary technology targeting environmental sustainability on a global scale. As they expand their enterprise in Ireland, they offer an excellent opportunity for experienced, environmentally conscious candidates to apply and make a significant impact.

About the Job:

 We are seeking a Technical Support Specialist who can contribute to the customer service operations for our client’s B2B enterprise. This role requires 1-2 years of previous experience in client relationship management and call centre support. The ideal candidate will be IT savvy and proficient with CRM systems (preferably IFS). Excellent verbal and written English skills are essential.

Shift Pattern

Mon-FriSatSun
  • Monday – Friday:
    • 8:00 am to 4:00 pm
    • 10:00 am to 6:00 pm
    • 2:00 pm to 10:00 pm (Work-From-Home)
  • Saturday:
    • 8:00 am to 4:00 pm (Work-From-Home)
    • 10:00 am to 6:00 pm (Work-From-Home)
    • 2:00 pm to 10:00 pm (Work-From-Home)
  • Sunday:
    • 8:00 am to 4:00 pm (Work-From-Home)
    • 10:00 am to 6:00 pm (Work-From-Home)
    • 2:00 pm to 8:00 pm (Work-From-Home)

Key Responsibilities:

  • Support with installation planning.
  • Answer and resolve customer queries over the phone.
  • Provide hotline technical support to customers and colleagues.
  • Dispatch and interact with technicians and partners visiting customer sites.
  • Coordinate onsite maintenance and repairs.
  • Investigate customer complaints and escalate inquiries as necessary.
  • Pass customer feedback to the relevant teams for service improvement.
  • Deliver professional service orally and in writing to internal and external stakeholders.
  • Support the service team on projects and initiatives.
  • Perform setup and configurations to the machines remotely online.
  • Work towards team KPIs and business SLAs.
  • Ensure health and safety compliance in all activities.

Ideal Candidate Profile:

  • 1-2 years of experience in client relationship management and call centre support.
  • Fluent in written and verbal English essential (native speakers preferred).
  • 1-3 years’ experience using CRM systems (particularly IFS).
  • Excellent telephone manner with strong problem-solving skills.
  • Ability to manage multiple stakeholder expectations effectively.
  • Tech-savvy with strong communication and customer service skills.
  • Capable of maintaining composure under pressure.
  • Full clean driver’s licence and access to their own car.

Reasons to Apply:

  • Opportunity to work with cutting-edge technology in a growing and sustainable industry.
  • Be part of a dynamic and supportive team environment.
  • Competitive salary and comprehensive benefits package.
  • Professional growth and development opportunities.

Application Process:

Interested candidates are invited to submit their CV and a brief cover letter outlining their suitability for the role. We look forward to reviewing your application and discussing how you can contribute to our team’s success.

Thomas Recruitment Consultant and Lead Recruiter on this Latest Vacancy
If you would like to know more about this role please email thomas@hallrecruitment.ie

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