TCO-Member Services Administrator, VAC-11947
Job Overview
Join a well-established financial institution in the heart of Dublin as a TCO – Member Services Administrator. This role is central to supporting member services and daily operations, providing you the opportunity to develop key skills in financial administration. You’ll be responsible for ensuring smooth financial transactions, accurate account management, and high-quality customer service, making a tangible impact within the organisation.
What’s in it for You?
- Gain experience in a respected financial institution located in Dublin City Centre.
- Enhance your skills in financial transactions, customer service, and administrative duties.
- Competitive hourly rate with the opportunity to work in a dynamic, professional environment.
Key Responsibilities
- Provide administrative support for member services including savings, loans, and account management.
- Process transactions on members’ accounts, ensuring accuracy in all postings.
- Set up new accounts and manage existing accounts, ensuring up-to-date information.
- Assist members with account queries, payments, and financial setups such as EFT, Direct Debit, and Standing Orders.
- Handle payroll deductions and loan documentation, ensuring compliance with agreements.
- Act as a cashier/teller, balancing daily cash transactions.
- Respond professionally to in-person and phone enquiries, maintaining high service standards.
- Maintain accurate records, including filing, scanning, and document management.
Ideal Candidate Profile
We are looking for an individual who thrives in a fast-paced office setting, possesses excellent attention to detail, and demonstrates professionalism in handling financial transactions. Key qualifications include:
- Previous experience in an administrative or clerical role, preferably within a financial institution.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Office, especially Excel and Word.
- Excellent communication skills, both written and verbal.
- Customer-focused approach with the ability to handle queries professionally.
- Comfortable managing financial transactions, maintaining confidentiality.
- Ability to work independently while managing multiple tasks efficiently.
Essential Skills for Success
- Organisational and multitasking abilities to manage multiple duties efficiently.
- Customer service excellence with a client-centric approach.
- Financial literacy and basic accounting skills to handle financial data accurately.
- Attention to detail in managing member information and financial transactions.
- Effective communication, both written and verbal, for handling queries and documentation.
- Proficiency in Microsoft Office, particularly Excel and Word, for daily tasks.
- Independence in completing tasks with minimal supervision.
Application Process
Interested in this exciting opportunity? Please submit your CV along with a brief cover letter outlining your suitability for the role. Successful candidates will be contacted for interviews.
Screening Questions
- Have you worked as a Clerical Officer in the public sector?
- Do you have experience working in a financial institution?
- Can you commit to a 6-month temporary assignment?
Work Permit & Data Consent Notice
Applicants must hold a valid work permit to be considered for this role. Hall Recruitment is an Equal Opportunity Employer. By submitting your CV, you consent to the processing of your personal data as necessary for recruitment purposes. You can withdraw your consent at any time. For more information, please refer to our Privacy Statement on our website.
