Student Services Support – Permanent | Dublin 2
| 📍 Location | Dublin |
| 💼 Contract | Permanent | Full-Time |
| 🕒 Hours | Mon–Fri, 8:00am – 4:30pm (40 hrs/week) |
| 💰 Salary | €32,000 – €35,000 (DOE) |
| 🗒️ Work Environment | Office-based |
About the Role
We’re seeking a professional and personable Student Services Support representative for a prestigious academic institution in Dublin. This is a front-facing role providing first-line support to students and parents across reception, helpdesk, and administrative functions. You’ll be key to ensuring a smooth and welcoming experience for all who visit or contact the school.
What You’ll Gain
Educational Setting
Work in a well-regarded academic environmentCommunity Impact
Be the first point of contact for families and students€32k–€35k Salary
Competitive DOE salary rangeStaff Benefits
Pension, Gym, EAP, Death-in-Service, CanteenWhat You’ll Be Doing
- Act as the first point of contact at reception – in-person, by phone and email
- Engage directly with students and parents in a professional and empathetic manner
- Respond to helpdesk queries and support requests, ensuring prompt and accurate resolutions
- Use internal systems to record all customer interactions in line with procedures
- Support administrative tasks and provide ad hoc assistance as required
What You’ll Need to Succeed
| Experience | Previous experience in a front-line administrative, customer support, or educational office role. |
| Communication | Excellent verbal and written English. Confident handling queries with professionalism and empathy. |
| Technical Skills | Strong working knowledge of Microsoft Outlook, Word, and Excel. Able to use multiple systems for contact management. |
| Professionalism | Friendly and approachable with strong attention to detail. Capable of multitasking and using discretion. |
It’s a Plus If You Also Demonstrate
Education Sector Experience
Experience working in a student or school office environment.
Helpdesk Systems
Familiarity with service desk or ticketing tools.
Problem Solving
Ability to resolve queries efficiently and independently.
Team Collaboration
Proactive and willing to take on additional tasks as needed.
What Happens Next
We value your time and want to make the process straightforward. All applications are reviewed as they come in, and we aim to respond to every candidate within 5 working days of submission.
