Soft Services Manager – Dublin

Soft Services Manager – Dublin 14, VAC-12008

Key Information

• Job Title: Soft Service Manager
• Location: Clonskeagh, Dublin 14
• Position Type: Permanent, Full-Time
• Work Environment: On Site, Office-Based
• Salary: €60,000 – €62,000 (doe)
• Hours: 40 hours per week, 8:00AM to 5:00PM (1 hour lunch break)
• Benefits:
  • On-Site Canteen with 5-star catering
  • Free On-site parking
  • Pension contribution
  • 25 days holidays.
  • Growth opportunities

About the Job

The Soft Service Manager will be responsible for overseeing the delivery of all soft services at a high-end corporate head office. This includes Cleaning, Waste Management, Reception, Mailroom, Security, and Events. The role requires ensuring these services meet contractual KPIs while maintaining an exceptional customer experience.

The ideal candidate will have strong leadership skills, a keen eye for service improvement, and a passion for customer satisfaction. This is an excellent opportunity to contribute to a prestigious corporate environment, where operational efficiency and workplace experience are paramount.

Key Responsibilities

• Manage all soft service operations across Cleaning, Workplace Experience, Waste Management, Security, and Events.
• Provide direct line management for teams, ensuring engagement, development, and performance excellence.
• Act as the single point of contact for all operational inquiries, ensuring efficient issue resolution.
• Promote a strong behavioural safety culture, driving compliance, reporting, and proactive safety initiatives.
• Manage relationships with external contractors and suppliers, ensuring effective contract negotiation and service quality.
• Engage with clients and key stakeholders, effectively communicating business updates and identifying efficiency opportunities.
• Implement green initiatives, such as energy-saving programs and enhanced recycling policies.

Requirements

Essential Requirements

• 4-5 years of experience managing soft service functions such as Cleaning, Waste, Security, and Workplace Services in a corporate environment.
• Proven leadership experience, managing teams of 10+ staff and driving engagement, development, and performance.
• Track record of achieving KPIs, with measurable improvements in service delivery, cost efficiency, or customer satisfaction.
• Experience managing budgets of €500,000+, ensuring cost control and value-for-money service provision.
• Excellent communication skills, with experience presenting reports and operational updates to senior stakeholders.
• Demonstrated ability to manage change, leading at least one major service transition or process improvement initiative.
• Self-motivated and proactive, with a history of implementing efficiency improvements in soft services.

Desirable Skills

• 2+ years of contract management experience, including negotiation and performance monitoring of external service providers.
• Experience implementing sustainability initiatives, such as waste reduction programs or energy-saving measures.
• Prior experience in a high-end corporate office, managing services for 500+ employees.

Key Traits

• Proactive and solution-focused, with a track record of resolving 90%+ of operational issues within SLA timelines.
• Highly organised, managing multiple service lines with measurable improvements in efficiency or cost savings.
• Customer-focused, demonstrated by positive service feedback or improved workplace satisfaction scores.
• Strong stakeholder management, with experience liaising with senior executives and external partners to enhance service quality.

Before You Apply

Applicants should ensure they meet the essential criteria before submitting an application. Those who do not meet the outlined requirements may not be considered.

How to Apply

Interested candidates should submit their CV detailing their experience in soft services management.

Why Apply?

• Opportunity to work in a prestigious corporate environment.
• Lead a diverse team across multiple service areas.
• Be at the forefront of service excellence and workplace experience.
• Competitive salary of €60,000 – €62,000 per annum.

This role offers an exciting opportunity for an experienced Soft Service Manager looking to take the next step in their career within a high-end corporate setting.