Junior Call Agent-Inbound Calls, VAC-11946
Job Overview
Are you ready to join a global leader in insurance and assistance services? As a Junior Call Agent specialising in inbound calls, you will play a key role in providing high-quality support to customers across Ireland during times of need, such as vehicle breakdowns or emergencies. This role is ideal for individuals with excellent communication skills who are looking to gain experience in a dynamic and supportive environment. You will work with a passionate team to ensure customers receive timely and efficient assistance, all while maintaining a calm and empathetic manner.
If you’re looking to grow your customer service career and enjoy a hybrid work environment, this six-month contract could be the perfect opportunity for you.
Key Responsibilities
- Respond to inbound calls in a professional, friendly, and timely manner.
- Assist customers facing issues such as vehicle breakdowns or accidents by gathering necessary information and coordinating appropriate services.
- Ensure customer satisfaction by providing clear updates and solutions throughout their assistance process.
- Utilise your knowledge of Irish geography to efficiently arrange assistance services.
- Monitor ongoing cases to ensure services are provided within set timeframes.
- Manage sensitive conversations with professionalism, especially in cases where services may not be covered.
- Comply with regulations such as FCA guidelines when handling complaints and regulated calls.
Requirements
- Customer Service Experience: At least 1-2 years in a customer-facing role, preferably in a fast-paced environment.
- Fluent English: Strong verbal and written communication skills are essential for clear and effective interaction with customers.
- Geographical Knowledge: Familiarity with Irish locations is important to coordinate assistance accurately.
- Strong Communication Skills: You should be able to convey information in a calm and clear manner, especially in stressful situations.
- Multi-tasking Ability: Capable of managing several ongoing cases at once without compromising on service quality.
- Flexibility: Willingness to work a range of shifts, including weekends and public holidays.
- Empathy and Patience: The ability to handle customer queries in a reassuring and understanding way, especially in challenging situations.
Benefits
- Hybrid Working Model: Enjoy a balance between working from home and in the office.
- Career Growth: Gain valuable experience with a globally recognised company in the insurance and assistance industry.
- Comprehensive Training: Full support and training provided to help you excel in your role.
- Potential for Permanency: The chance to be considered for a permanent position based on performance.
Application Process
To apply, please submit your CV and a brief cover letter detailing your relevant experience and suitability for the role. We are excited to review your application!
Important Information
- Applicants must reside in Ireland and hold a valid work permit.
- By submitting your CV, you consent to Hall Recruitment processing your personal data in accordance with their privacy policy, which can be viewed on their website. You may withdraw consent at any time by contacting them directly.