Overview:
Hall Recruitment is seeking an experienced Customer Service Administrator for our latest role with a leading B2B hygiene solutions company in Dublin. The ideal candidate will excel at handling customer interactions, addressing inquiries, and ensuring a positive customer experience. This includes managing calls, supporting sales managers with clear and concise communication, responding promptly to emails, and maintaining accurate records.
Key Responsibilities:
- Handle incoming customer calls regarding services and accounts
- Make outbound calls as required
- Support Sales Managers with contract setups, pricing, and administration
- Respond to customer emails promptly and professionally
- Update databases with accurate information
- Manage enquiries and complaints efficiently
- Follow up on purchase orders for invoicing
- Analyse customer accounts and generate account statements
- Issue credit notes and process customer orders
- Perform invoicing and filing tasks
- Liaise with internal departments and subcontractors
- Undertake additional duties as required by the department
Ideal Candidate Profile:
- Min x2 years previous experience in a customer service in an office environment is essential.
- Fluent in English with excellent verbal and written communication skills
- Strong numerical skills.
- Customer-focused with strong administration skills
- Attention to detail and organised
- Effective problem solver with the ability to multitask and manage time efficiently
Application Process:
Interested candidates are invited to submit their CV, outlining their suitability for the role. We look forward to reviewing your application and discussing how you can contribute to our team.
Hall Recruitment Information:
If you are living in Ireland and hold a valid work permit, we would love to hear from you. Unfortunately, if you do not hold a valid work permit, we will not be able to assist you with your job search.
Hall Recruitment is proud to be an Equal Opportunity Employer.
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