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Assistance Coordinator

Job Location: Co. Dublin Dublin 22
Job Category: Customer Support
Job Type: Permanent
Job Position: Full-Time
Hours-Of-Work: 35 Hours Per Week
Work Environment: Hybrid
VAC-11504

Outline:

This fast paced, hybrid Assistance Coordinator role offers varied shift work times and days of the weeks. With customer call satisfaction a top priority, this position is perfect for those who enjoy being of service in a high energy work role.

Among the extensive benefits in this role the successful candidate can also benefit from an additional €2K performance bonus which is evaluated and paid quarterly.

What you will be responsible for

  • Answer all auto, property and medical assistance calls
  • Provide customers with all applicable data and services
  • Ensure that contractors and recovery agents have been notified
  • Follow up on assistance cases to facilitate customer satisfaction
  • Confirm all final details with recovery agents before closing files
  • Enter customer information onto database during calls
  • Keep Team Leader aware of any challenging issues

You will need:

  • Leaving certificate of general education
  • Previous experience working in a fast paced environment
  • A passion for providing customer satisfaction
  • Ability to micromanage separate files and details
  • Pleasant phone etiquette and patience
  • Proficient in typing
  • PC skillset
  • Excellent geography awareness

Benefits:

  • €2000 Performance Bonus (Paid Quarterly)
  • Private Health Insurance
  • x10 Days Paid Sick Leave
  • Bike-to-work Scheme
  • Christmas Savings Program
  • Company Events

Apply for this position

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