VAC-11504
Outline:
This fast paced, hybrid Assistance Coordinator role offers varied shift work times and days of the weeks. With customer call satisfaction a top priority, this position is perfect for those who enjoy being of service in a high energy work role.
Among the extensive benefits in this role the successful candidate can also benefit from an additional €2K performance bonus which is evaluated and paid quarterly.
What you will be responsible for
- Answer all auto, property and medical assistance calls
- Provide customers with all applicable data and services
- Ensure that contractors and recovery agents have been notified
- Follow up on assistance cases to facilitate customer satisfaction
- Confirm all final details with recovery agents before closing files
- Enter customer information onto database during calls
- Keep Team Leader aware of any challenging issues
You will need:
- Leaving certificate of general education
- Previous experience working in a fast paced environment
- A passion for providing customer satisfaction
- Ability to micromanage separate files and details
- Pleasant phone etiquette and patience
- Proficient in typing
- PC skillset
- Excellent geography awareness
Benefits:
- €2000 Performance Bonus (Paid Quarterly)
- Private Health Insurance
- x10 Days Paid Sick Leave
- Bike-to-work Scheme
- Christmas Savings Program
- Company Events