OUTLINE:
The successful candidate will be a warm and welcoming individual. The role will require them to work the front-of-house for accommodations in Dublin City Centre. Previous experience in facilities management would be an advantage, as you will be responsible for customer service, amenities and daily operations.
BENEFITS: (Upon Completion of Training and Probabation Period)
- 20 days holiday increasing by 1 day annually to max 25.
- 5 days paid sick leave
- Bonus scheme based on KPI performance
- Access to continuing professional development & training
- Voluntary participation in Pension scheme with possible employer contribution (1-2%) TBC
- Voluntary participation in health Insurance scheme
- Bike to scheme
ABOUT:
This is a permanent position and involves a blend of office administration and light facilities management. The company you will be working for is a renowned global accommodation specialist. As such you will be the face of their front-of-house operations. Their success is based on their ability to create a living space which cultivates a lifestyle for their residents through events. The core skills required for this role are as follows:
- Diary and Appointment Management
- Database Management
- Document Management
- Event Organising
- Excel
- Filing
- Meeting & Greeting
- Inbound and Outbound Calls
- Customer Service & Relationship Management
- Microsoft Office Suite.
ROLE AND RESPONSIBILITIES:
- To manage all general enquiries including responding to letters and emails
- To provide weekly performance related information for sharing with the management team
- To ensure that showrooms are kept clean and tidy at all times in readiness for viewings
- To make appointments and assist with viewings.
- To participate in face-to-face marketing activities at show events
- To inspect flats, room and kitchens during the turnaround period
- To be flexible on hours
- To work occasional evenings or weekends for events and fairs
- To work occasional weekends on a Rota basis during the busy months
- To assist with the summer turnaround period: to include resident check-out and check-in
- To prepare the documentation and arrival packs for all new residents
- To answer all enquiries via telephone and email
- To meet and greet customers and external visitors
- To manage, improve and update the office information systems including contact databases and paper files
SKILLS REQUIRED:
- Friendly and approachable
- Positive attitude
- Able to communicate effectively with people at all levels (orally and in written).
- Good problem-solving skills / ability to use own initiative
- Responsive to all queries
- Influencing skills and a professional approach
- Student accommodation experience or similar would be desirable but not essential
- Customer service experience
- A desire to learn and to continually develop
- Willing to attend relevant training days/sessions
If this describes you and what you can offer, we look forward to receiving your application!
-Hall Recruitment Team
–Why Apply Through Hall Recruitment-
Hall Recruitment is an Irish owned business. We are a recruitment agency which respects the interests of our candidates and work to advance them ethically. We take the time to get to know our candidates, taking a sincere interest in them and their career. As employers ask us to paint a picture of our proposed candidates, by getting to know you we will ethically represent who you are and what you can do. With our extensive experience in the recruitment field, combined with the relationships we have built with our clients over the years we are committed to bring happy candidates and satisfied employers together.
-We Recommend-
To best represent you for this position we expect to receive truthful information and honest answers to our questions. In return you will receive our highest standards of ethical treatment as we champion you for this position as a customer service administrator.
We recommend that you include your CV and cover letter with your application to give us a full representation of you. We have a constant influx of new positions, so remember if you are not successful for this position, you may be more suited to the next. The more we know about you the better we can represent you, to help you achieve your career goals.
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