Temporary Customer Support Specialist, VAC-11892
About the Job:
The Temporary Customer Support Specialist will play a vital role in ensuring the smooth operation of customer service activities. This role requires a quick learner with a full clean driving licence and access to their own vehicle. As a temporary position, the specialist will be essential in maintaining high standards of customer support for a 6-week duration.
***Important: It is essential that you have a full clean driving licence and access to your own personal vehicle as public transport is extremely limited to this location.***
Key Skills Essential for this Role:
- Customer Service Proficiency
- Technical Support Expertise
- Communication
- Time Management
- Problem-Solving
- CRM Proficiency
- Independence
- Flexibility
Ideal Candidate Profile:
- Must have a full clean driving licence and access to a personal vehicle.
- Previous experience in customer service or technical support roles.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Proficient in using CRM systems and other office software.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including weekends and shift patterns.
Key Responsibilities:
- Provide remote technical support to customers and colleagues via phone.
- Dispatch and interact with technicians visiting customer sites.
- Coordinate on-site maintenance and repairs.
- Monitor machines and schedule services as per agreements.
- Support the service team on projects and initiatives.
- Answer and resolve customer queries efficiently.
- Maintain accurate records of customer interactions and technical issues.
