Junior Call Agent-Inbound Calls, Parkwest, Dublin 12, Hybrid, VAC-11946
Benefits
- Hybrid Working: A mix of remote work and time in the office.
- Comprehensive Training: Support to help you succeed in your role.
- Career Growth Potential: Valuable experience with the possibility of permanent employment.
Job Overview
As a Junior Call Agent – Inbound Calls, you’ll assist customers across Ireland with vehicle breakdowns and other urgent situations. You’ll need a calm and professional telephone manner, strong written communication skills, and the ability to handle multiple cases at once while ensuring customers feel supported. Your role will also involve using tools like Microsoft Outlook and CRM systems to manage cases efficiently.
This six-month contract is an excellent opportunity for anyone looking to expand their skills in a dynamic, hybrid work environment.
Key Duties
- Respond promptly to inbound customer calls and emails in a professional and friendly manner.
- Assist customers with coordinating services such as roadside assistance.
- Maintain accurate case records using Microsoft Outlook and CRM systems.
- Keep customers informed throughout the process, ensuring satisfaction.
- Manage multiple cases simultaneously while prioritizing tasks effectively.
- Handle sensitive cases with care and comply with all regulatory requirements.
Requirements
Experience:
- Customer Service Experience: 1-2 years in a customer-facing role, ideally in a fast-paced environment.
- Sales or Target-Driven Role: Previous experience in sales or target-oriented roles is an advantage.
Education:
- Leaving Certificate or Equivalent: Minimum educational qualification required.
Skills:
- Fluent English: Excellent verbal and written communication skills.
- Professional Telephone Manner: Calm, clear, and empathetic in handling calls.
- PC Skills: Proficiency with Microsoft Outlook, CRM systems, and general computer use.
- Positive Attitude: A proactive, customer-focused approach to resolving issues.
- Multi-Tasking: Ability to handle multiple ongoing tasks without compromising quality.
Application Process
To apply, submit your CV and a brief cover letter outlining your experience and why you’re a great fit for this role. Applications are reviewed on a rolling basis for a January/February 2025 start.
Note: Applicants must reside in Ireland and hold a valid work permit. By applying, you consent to Hall Recruitment processing your personal data as outlined in their privacy policy.
Checklist – Do You Meet These Requirements?
To apply for this role, you must:
✅ Be fluent in written and spoken English.
✅ Have at least 1-2 years of customer service experience in a fast-paced environment.
✅ Possess excellent PC skills, including Microsoft Outlook and CRM systems.
✅ Demonstrate a calm, professional telephone manner.
✅ Be able to work shifts, including weekends and public holidays.
✅ Reside in Ireland and have a valid work permit.
✅ Hold a Leaving Certificate or equivalent qualification.
If you can check all these boxes, we’d love to hear from you! Apply today!
