Part-Time Technical Service Dispatcher

Part-Time Technical Service Dispatcher, VAC-11913

Company Overview

Our client is a global leader in environmentally sustainable technology, providing innovative solutions to help businesses reduce their environmental footprint. As they expand their operations into Ireland, they are looking to fill a crucial role within their customer care team. This role involves supporting and dispatching technical service requests.

About the Job

As a Part-Time Technical Service Dispatcher, you will play a pivotal role in the customer care operations by managing incoming technical support requests and dispatching technicians to assist customers. The ideal candidate will have a background in call centres, particularly in technical support and dispatching. Your ability to communicate effectively will be essential for coordinating between customers, technicians, and internal teams to ensure high-quality, timely service.

Key Responsibilities

• Manage and coordinate incoming technical support requests.
• Dispatch service technicians to customer sites based on requirements.
• Work closely with field service teams to organise repairs, maintenance, and installations.
• Provide remote troubleshooting assistance for basic technical issues.
• Maintain accurate service records in the CRM system.
• Ensure high levels of customer service are maintained, adhering to SLAs.
• Effectively communicate updates, delays, and escalations to customers and teams.
• Ensure compliance with health and safety standards in all operations.

Essential Skills Needed

1. 2-3 years of experience in call centre technical support.
2. Minimum 2/3/ years demonstrated Experience dispatching field service technicians.
3. Proficiency with CRM systems and related software.
4. Excellent verbal and written communication in English.
5. Strong problem-solving and multitasking skills.
6. Ability to stay calm under pressure in a customer-facing role.
7. Basic technical troubleshooting knowledge.

Ideal Candidate Profile

• Minimum 2-3 years of experience in a call centre environment focused on technical support and dispatching.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM systems and related software.
• Strong organisational skills and the ability to multitask in a high-pressure environment.
• Tech-savvy, with basic troubleshooting skills.

Reasons to Apply

• Competitive hourly rate with higher Sunday and Bank Holiday pay.
• Opportunity to work within an environmentally sustainable industry.
• Flexible part-time hours.
• Work in a supportive and professional environment.
• Gain experience in technical service dispatching and customer care.

Before You Apply…

1. Do you have 2-3 years of experience in a call centre environment focused on technical support and dispatching?
2. Are you proficient in verbal and written English communication?
3. Can you provide examples of your experience with CRM systems or similar software?

Application Process

To apply for this position, please submit your CV and a brief cover letter outlining your suitability for the role. We look forward to reviewing your application.

Important Notice:

This is a permanent role, and unfortunately, it does not qualify for visa sponsorship. Candidates must already have the right to work in Ireland to be considered.

Hall Recruitment Information
If you are living in Ireland and hold a valid work permit, we would love to hear from you. Unfortunately, if you do not hold a valid work permit, we will not be able to assist you with your job search. Hall Recruitment is proud to be an Equal Opportunity Employer.

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