Junior Call Centre Agent Dublin 12, Hybrid, VAC-11946
About the Role
As a Junior Call Centre Agent, you will be the first point of contact for customers across Ireland facing urgent issues, such as vehicle breakdowns. Your role involves providing professional and empathetic support, ensuring that customers feel reassured while managing their cases efficiently. Utilising tools like Microsoft Outlook and CRM systems, you’ll maintain accurate records and deliver timely updates.
This six-month contract offers an excellent opportunity for individuals looking to expand their customer service expertise in a fast-paced, hybrid work setting. Success in this role requires strong communication skills, the ability to multitask, and a positive, customer-focused approach.
Key Info:
Location: Dublin 12 (Hybrid)
Position Type: Fixed-Term Contract (6 months), Full-Time
Start Date: January/February 2025
Hours: 35 hours per week (shifts Monday to Sunday between 7 AM and 6 PM)
Work Environment: Hybrid (60% office-based; 40% remote)
Hourly Rate: €13.74 per hour
Key Highlights
- Respond to inbound calls and emails promptly and professionally.
- Assist customers in coordinating services, such as roadside assistance.
- Maintain accurate records using Microsoft Outlook and CRM systems.
- Keep customers informed, ensuring they feel supported throughout the process.
- Handle multiple tasks effectively, prioritising urgent cases.
- Address sensitive situations with care and professionalism, adhering to all regulatory guidelines.
What You Need to Succeed
Essential Requirements
- Customer Service Experience: 1-2 years in a customer-facing role, ideally in a dynamic environment.
- Educational Background: A Leaving Certificate or equivalent qualification.
- Fluent English: Strong verbal and written communication skills.
- Professional Telephone Manner: Ability to handle calls calmly, clearly, and empathetically.
- PC Proficiency: Experience using Microsoft Outlook, CRM systems, and general computer tools.
- Problem-Solving Skills: A proactive and positive approach to resolving customer issues.
- Multi-Tasking Abilities: Capable of managing multiple tasks simultaneously without compromising quality.
Desirable Skills
- Sales Experience: Background in sales or target-driven roles is an advantage.
Key Traits
- Empathy: A genuine ability to connect with customers and understand their needs.
- Team Player: Collaborative and willing to support team objectives.
- Resilience: Ability to remain composed under pressure.
What We Offer
- Hybrid Working: Balance remote work with office-based collaboration.
- Comprehensive Training: Robust support to help you excel in your role.
- Career Growth Potential: Gain valuable experience and potentially secure a permanent position.
Before You Apply
To be considered, you must:
✅ Be fluent in written and spoken English.
✅ Have at least 1-2 years of customer service experience in a fast-paced environment.
✅ Demonstrate excellent PC skills, including familiarity with Microsoft Outlook and CRM systems.
✅ Exhibit a calm, professional telephone manner.
✅ Be available to work shifts, including weekends and public holidays.
✅ Reside in Ireland and possess a valid work permit.
✅ Hold a Leaving Certificate or equivalent qualification.
How to Apply
Submit your CV along with a brief cover letter highlighting your relevant experience and explaining why you’re a great fit for the role. Applications are reviewed on a rolling basis, so don’t delay – apply today for a January/February 2025 start!
Note: By applying, you agree to the processing of your personal data in accordance with Hall Recruitment’s privacy policy.
Why Join?
This role offers a chance to make a meaningful impact while building your career in a supportive, hybrid work environment. As a Junior Call Centre Agent, you’ll gain invaluable experience in customer service, grow your skillset, and work with a dynamic team committed to excellence.
