Customer Support Coordinator, VAC-11944
Company Overview:
Our client is a well-established player in the Irish automotive industry, offering comprehensive automotive services and fleet management solutions. Known for their innovative approach and customer-centric values, they are committed to delivering exceptional service. As they continue to expand their operations, they seek dedicated professionals to join their team and contribute to their ongoing success.
About the Job:
We are seeking a Customer Support Coordinator to manage customer interactions and administrative duties for our client’s operations. The successful candidate will be responsible for handling both phone and online queries, coordinating service requests, and ensuring that data is accurately maintained. This role requires a detail-oriented individual with strong communication skills and a proactive approach to customer service. You will play an essential role in ensuring smooth day-to-day operations and supporting customers throughout Ireland.
Key Responsibilities:
- Handle customer queries via phone and email, delivering timely and professional responses
- Coordinate service requests and follow-ups with internal departments and external vendors
- Maintain accurate and up-to-date customer records in the internal systems
- Process customer orders and manage the dispatch of documents and other necessary materials
- Assist with resolving customer issues and complaints, ensuring satisfactory outcomes
- Manage pre-authorisation of invoices and general administration
- Liaise with various internal departments to ensure seamless customer service delivery
Ideal Candidate Profile:
- Possesses a full, clean driving licence
- A minimum of 1 year of professional experience handling phone-based customer support
- Fluent in both written and spoken English, with strong communication abilities
- Proficient in PC use, including Microsoft Office applications (Excel, Word, etc.)
- 2+ years of experience in customer service or sales, preferably in a corporate environment
- Knowledge of an additional language is a plus but not required
- Excellent organisational skills with the ability to prioritise and meet deadlines
- Self-motivated, with the ability to work independently and collaboratively within a team
- Experience with ECDL/ICDL or equivalent certification
- Familiarity with Kerridge software is advantageous but not essential
- 2-3 years of overall work experience in relevant roles
- Proven ability to thrive in a team-based environment
Essential Skills Needed:
- Professional experience managing telephone-based customer support
- Fluent written and verbal communication in English
- Proficiency with PC tools and software (Microsoft Office, email systems, etc.)
- Experience in customer service or sales, preferably 2+ years
- Ability to manage multiple tasks efficiently
- Strong problem-solving skills with a customer-centric approach
- Capacity to work independently and collaborate within a team
Reasons to Apply:
- Join a company in a growing sector within the automotive and fleet management industry
- Gain valuable experience in customer support and operations management
- Work in a collaborative and dynamic environment that values employee contributions
Recap:
- Do you have a Full Clean Driving Licence?
- Are you fluent in written and verbal English?
- Do you have at least 2 years of previous customer service or sales experience?
Application Process:
If you meet the requirements and are excited to contribute to a growing organisation in the automotive services industry, we invite you to apply. Please submit your CV, highlighting your relevant experience and how you can contribute to this position.
Hall Recruitment Information:
If you are living in Ireland and hold a valid work permit, we would love to hear from you. Unfortunately, if you do not hold a valid work permit, we will not be able to assist you with your job search. Hall Recruitment is proud to be an Equal Opportunity Employer.
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