Name: CAN-24892 | Administrator
Location: Southside Dublin
Salary Expectation: 35,000
Notice Period: 2 Weeks Notice
Role Type: Full-Time Permanent
Candidate Snapshot
Years of Experience: 10+ Years
Highest Qualification: MSc
Field of Study: Social Work / Social Policy
Transport: Reliant on public transport
Recent Experience
Most Recent Role: Customer Service Advisor
Previous Role: Customer Support Agent
Industry Exposure: Customer Service, Insurance, Emergency Assistance, Hospitality, Food & Beverage, Transport
Business Type: Corporate, Contact Centre, Insurance, Hospitality, Retail, Transport
Role Preferences
Roles Sought: Customer Service, Customer Support, Client Services, Contact Centre, Administrative Support
Work Type: Full-Time Permanent
Key Skills
Customer Service, Customer Support, Complaint Resolution, CRM Systems, Call Handling, Email & Live Chat Support, Client Relationship Management, Administrative Support, Data Entry, Incident Reporting, Conflict Resolution, Stakeholder Communication, Problem Solving, Team Leadership, Staff Training, Performance Management, Record Keeping, Microsoft Office.
Consultant Insight
Experienced customer service professional with over ten years’ experience across insurance, emergency assistance, transport and hospitality environments. Demonstrates a strong ability to manage high-volume customer enquiries, resolve complex issues under pressure and maintain excellent service standards across telephone, email and live chat channels. Previous management experience includes team leadership, recruitment, staff development, operational planning and customer relationship management within the hospitality sector. Holds a Master’s degree in Social Work and Social Policies, providing a strong foundation in communication, empathy and client support. Well suited to customer service, client support, contact centre and administrative roles requiring resilience, professionalism and excellent interpersonal skills.