Name: CAN-19417 | Operations & Customer Experience Professional
Location: Northside Dublin
Salary Expectation: 30,000
Notice Period: Immediate
Role Type: Temporary
Candidate Snapshot
Years of Experience: 15+ Years
Highest Qualification: BSc (Hons)
Field of Study: Software Development
Transport: Reliant on Public Transport
Recent Experience
Most Recent Role: Customer Experience Optimisation
Previous Role: Operations Manager
Industry Exposure: Financial Services, Payments, Technology, Customer Experience, IT Support, Creative & Events
Business Type: B2B & B2C Services, Financial Services, Payments, Technology, Customer Support, Operations
Role Preferences
Roles Sought: Customer Service, Customer Experience, Operations, Financial Services Support, Payments, Account Management, Technical Support
Work Type: Temporary
Key Skills
Customer Experience, Customer Service, Operations, Payment Services, Transaction Monitoring, Customer Due Diligence, Risk & Compliance Support, AML Awareness, Account Management, Technical Support, Incident Management, Process Improvement, Issue Resolution, Stakeholder Management, Team Supervision, Training, IT Service Management, Microsoft Office, Problem Solving, Communication, Organisation, Analytical Skills.
Consultant Insight
Highly experienced and versatile customer experience and operations professional offering a valuable combination of financial services, payments, technical support and account management expertise. Their previous financial services responsibilities include customer due diligence, transaction monitoring, operational management, incident management and liaison with risk and compliance functions, giving them a strong foundation for regulated service environments.
The candidate combines technical aptitude with strong customer-facing and stakeholder-management skills and has experience supporting corporate clients, supervising team members, improving operational processes and resolving complex service issues. Their more recent customer experience work demonstrates continued hands-on experience in issue resolution and operational improvement.
With an honours qualification in Software Development and additional management and IT service management training, they would be particularly well suited to temporary opportunities across Customer Service, Customer Experience, Financial Services Support, Payments, Operations, Account Management and Technical Support.
Immediately available, based in Dublin Northside and reliant on public transport. Seeking temporary opportunities at a salary in the region of €30,000.