Site Account Manager (IFM) – Integrated Facilities Management | Dublin 17 | Permanent, Full-Time | €90,000–€100,000 + 10% Bonus + Car Allowance
Key Points
- Salary: €90,000–€100,000 per annum
- Bonus: 10% performance bonus
- Additional Benefits: Car allowance, on-site parking, gym, subsidised canteen and complimentary coffee
- Location: Dublin 17
- Working Arrangements: Full-time, approximately 95% on-site annually, with occasional working from home
- Sector: Integrated Facilities Management (IFM)
- Core Responsibilities: Client account management, facilities service delivery, financial performance, compliance and team leadership
Job Summary
Hall Recruitment is seeking an experienced Site Account Manager (IFM) to oversee the delivery of Integrated Facilities Management services at a major client site in , Dublin 17.
This is a senior management position offering a salary of €90,000–€100,000, a 10% performance bonus, car allowance and additional on-site benefits.
The successful candidate will take overall responsibility for the facilities management account, ensuring that services are delivered safely, efficiently, within budget and in accordance with contractual requirements.
You will act as the main point of contact for the client, manage site operations and oversee the performance of internal teams and external service providers.
We are looking for someone with strong Integrated Facilities Management experience, excellent client relationship skills and the commercial understanding required to manage a substantial facilities services account.
The ideal candidate will be confident making decisions, resolving operational issues and maintaining high standards of service delivery.
Key Responsibilities
Facilities Management & Service Delivery
- Oversee the day-to-day delivery of all contracted IFM services.
- Ensure facilities services meet agreed contractual requirements, service levels and KPIs.
- Coordinate internal teams, contractors and specialist service providers.
- Monitor service quality and address operational issues promptly.
- Ensure services are delivered safely, efficiently and consistently.
Client Account Management
- Act as the primary point of contact for the client.
- Build and maintain strong working relationships with client management.
- Understand client requirements and ensure services meet their expectations.
- Lead regular service performance reviews and provide operational updates.
- Resolve service issues professionally and maintain client confidence.
Financial Management & Contract Performance
- Manage site operational budgets and monitor expenditure.
- Ensure services are delivered within agreed financial targets.
- Identify opportunities to reduce costs and improve operational efficiency.
- Monitor supplier expenditure and validate subcontractor invoices.
- Maintain accurate financial and performance reporting.
Health, Safety & Compliance
- Ensure facilities services comply with relevant health, safety and environmental requirements.
- Maintain appropriate operational and contractual compliance records.
- Identify risks and ensure corrective actions are implemented.
- Support audits, inspections and compliance reviews.
- Ensure contractors and service providers meet required standards.
Team & Supplier Management
- Lead and coordinate site-based facilities management personnel.
- Manage the performance of subcontractors and external service providers.
- Ensure resources are appropriately allocated to meet operational requirements.
- Maintain clear communication between the client, site teams and regional management.
- Encourage accountability, teamwork and continuous improvement.
Essential Experience & Requirements
Applicants must demonstrate:
- Proven experience managing Integrated Facilities Management (IFM) services or a substantial facilities management account.
- Strong understanding of facilities service delivery, contract management and operational performance.
- Experience managing client relationships at a senior level.
- Proven responsibility for operational budgets, financial performance and cost control.
- Experience managing facilities management teams, contractors and service providers.
- Strong knowledge of service level agreements (SLAs), KPIs and contractual compliance.
- Good understanding of health, safety and regulatory requirements within facilities management.
- Excellent communication, leadership and problem-solving skills.
- Strong commercial awareness and the confidence to make operational decisions.
- Ability to manage competing priorities and maintain high service standards.
Previous responsibility for a significant IFM account, including client relationships, financial performance and operational delivery, is particularly important for this appointment.
Qualifications & Desirable Experience
The following would be advantageous:
- A relevant qualification in Facilities Management, Engineering, Business or Operations Management.
- Experience managing IFM services within a large corporate or complex operational environment.
- Professional membership of a recognised facilities management organisation.
- Experience managing multiple service providers and substantial operational budgets.
- A proven record of improving service performance, customer satisfaction or operational efficiency.
Salary, Benefits & Working Arrangements
Basic Salary: €90,000–€100,000 per annum
Performance Bonus: 10%
Additional Benefits:
- Company car allowance
- On-site parking
- Access to an on-site gym
- Subsidised canteen
- Complimentary coffee
Location: Dublin 17
Employment: Full-time
Working Arrangements: This is primarily an on-site position, with approximately 95% of working time expected to be spent at the client location throughout the year. Occasional working from home may be available.
Apply Now
If you are an experienced Integrated Facilities Management professional with a strong background in client account management, operational service delivery and financial management, we would like to hear from you.
Please submit your CV outlining your experience managing IFM services, client relationships, operational budgets and facilities management teams.
At Hall Recruitment, we’re dedicated to building diverse and authentic workplaces. We also know that excellent candidates rarely match 100% of a job description. If you meet around 70% of the criteria for this role, please don’t hesitate to get in touch. The essential IFM account management and operational leadership requirements must still be met.
