Temporary Customer Support Coordinator – French Speaking | Temporary | Full-Time | Dublin 17 | €19.23 per Hour | Immediate Start
Key Points
- Hourly Rate: €19.23
- Location: Dublin 17
- Hours: 35 hours per week | Full-Time
- Work Arrangement: Fully Office-Based
- Contract: 3-Month Temporary Assignment
- Start Date: Immediate
- Language Requirement: French
- Key Focus: French customer support, after-sales queries and administration
Job & Company Overview
Are you a confident French speaker with strong communication skills and an interest in customer service and administration?
We are recruiting a Temporary Customer Support Coordinator – French Speaking to join an established international business based in Dublin 17 for a three-month temporary assignment.
This is a hands-on customer support and administration position where you’ll work alongside an experienced manager supporting customers within the company’s important French market. You’ll help manage the day-to-day enquiries that come into the business, primarily by email with some telephone contact, while coordinating follow-ups, service requests and related administration.
You do not need previous experience within the company’s technical industry. Full product and on-the-job training will be provided, so the client is open to candidates from customer service, administration, retail, hospitality or similar backgrounds who have the right French language skills, attitude and willingness to learn.
This is a three-month temporary contract only, and applicants must be available to commit to the full duration of the assignment.
Responsibilities
Summary
As Temporary Customer Support Coordinator, you will:
- Respond to customer enquiries from the French market
- Manage customer communication primarily by email and occasionally by telephone
- Log and track customer requests and outstanding issues
- Support warranty, repair and after-sales service enquiries
- Coordinate service visits and customer follow-ups
- Assist with spare-parts orders and associated administration
- Maintain accurate information using internal business systems
- Liaise with colleagues across different departments to resolve customer queries
- Build positive working relationships with customers
- Provide day-to-day administrative support to the French customer service operation
French Customer Support
French language skills are central to this position.
You’ll communicate directly with customers in France, helping them with general questions, service enquiries and after-sales support. Much of this communication will take place by email, although you’ll also need to be comfortable speaking with customers over the telephone when required.
You’ll need to communicate clearly and professionally while ensuring customers receive accurate information and their enquiries are directed to the appropriate person or department.
You will work alongside an experienced manager who will provide guidance and training throughout the assignment.
After-Sales & Service Administration
An important part of the role will be keeping customer requests organised and ensuring queries are properly followed through.
You’ll log and track customer enquiries using the company’s internal systems, coordinate service visits, follow up on outstanding matters and assist with warranty and repair-related administration.
You may also help process spare-parts orders and liaise with other departments to make sure information and products reach customers when required.
Attention to detail will therefore be important, particularly when recording information, monitoring outstanding requests and communicating updates to customers.
Administration & Internal Coordination
This position combines customer service with practical administration.
You’ll need to be comfortable working with email, Microsoft Office and basic business systems while keeping accurate records of customer interactions and requests.
You’ll also work closely with colleagues across the business. Some customer queries may require information or assistance from another department, so you’ll help coordinate communication internally and ensure the customer receives an appropriate response.
The client is looking for someone organised and dependable who can take ownership of routine enquiries while knowing when an issue should be passed to a more experienced colleague.
Training & Support
Previous experience within refrigeration, engineering or another technical industry is not required.
You’ll receive an induction and on-the-job training to help you understand the company’s products, customers and internal processes.
The manager you’ll be supporting will work closely with you, particularly during the early stages of the assignment, so the client is particularly interested in candidates who are willing to learn, comfortable asking questions and able to pick up new information.
Requirements
Summary
The successful candidate will have:
- French language skills at intermediate level or above
- Good written and spoken English
- Strong written communication skills
- A professional and confident telephone manner
- Basic Microsoft Office and computer skills
- Good organisational and administrative ability
- Strong attention to detail
- A customer-focused approach
- Good interpersonal and communication skills
- A positive attitude and willingness to learn
- The ability to work effectively as part of a team
- Availability to work fully on-site in Dublin 17
- Availability to commit to the full three-month temporary assignment
Language & Communication Skills
French is the key requirement for this position.
You’ll regularly communicate with customers in the French market, so you must be comfortable reading, writing and communicating in French within a professional customer service environment.
You’ll also need good written and spoken English as you’ll be working closely with colleagues in the Dublin office.
Additional language skills, particularly German, Italian, Spanish or Polish, would be beneficial but are not essential.
Experience
Previous experience in customer service or administration would be beneficial, but the client is open to candidates at an earlier stage of their career.
Relevant backgrounds could include:
- Customer service
- Administration
- Retail
- Hospitality
- Call centre or telephone support
- Technical support
- Service administration
- Spare-parts administration
Candidates with further education qualifications, certificates, diplomas or apprenticeships are also encouraged to apply.
Previous office experience is not essential, provided you are comfortable using computers and email and can demonstrate strong communication, organisation and customer service skills.
Attitude & Teamwork
The client is looking for someone personable, reliable and willing to learn.
You’ll be joining an established team and working closely with the manager responsible for supporting the French market. You should therefore be comfortable taking direction, learning about unfamiliar products and gradually taking responsibility for day-to-day customer enquiries.
A positive approach, attention to detail and willingness to help customers and colleagues will be particularly important.
Important Information
Pay
- €19.23 per hour
Hours of Work
- 35 hours per week
- Full-time
- Monday to Friday
Working Arrangement
- Fully office-based
- Dublin 17
- Free on-site parking
Contract
- Temporary three-month assignment
- Immediate start
- This vacancy is being recruited specifically to provide temporary support for this three-month period
- Applicants must be available and willing to commit to the full three-month assignment
Apply Now
If you’re a French speaker with strong communication and organisational skills and would like to gain experience within an international customer support environment, we look forward to receiving your application.
This opportunity could particularly suit someone with experience in customer service, administration, retail or hospitality who wants to develop their professional office experience while putting their French language skills to practical use.
At Hall Recruitment, we’re dedicated to building diverse and authentic workplaces. We also know that excellent candidates rarely match 100% of a job description. If you meet around 70% of the criteria for this role, please don’t hesitate to get in touch.
