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Retail Centre Manager

Job Location: Co. Louth Drogheda
Job Category: Facilities Management
Job Type: Permanent
Job Position: Full-Time
Hours-Of-Work: 39 Hours Per Week
Work Environment: Professional Office Based


As the Retail Centre Manager you are required to develop and lead the operational success of the complex to a high standard by ensuring effective management of the site services and operational team, in this exciting and stimulating facility management role.

Benefits as the Retail Centre Manager:

  • 23.5 days holiday plus statutory, additional days for length of service
  • Bonus (Discretional bonus based on performance and length of service)
  • Pension
  • Health Cover
  • Educational Assistance
  • Wellness programme
  • Cycle to work scheme
  • Gym membership
  • Parking

Role and Responsibilities:

  • To ensure the Centre and Car Park are operated and maintained to the highest possible standards, through regular inspections, recording and actioning of issues as a priority.
  • Develop good working relationships with tenants and customers addressing any concerns in a timely manner.
  • To develop and maintain good relationships with local statutory agencies such as Gardai, Fire Services, and Local Authorities.
  • Ensuring compliance with statutory regulations relating to fire safety and general health & safety to include detailed incident investigation and insurance reporting.
  • To incorporate ESG with sustainable planning for services and contractors for the Complex
  • Maintenance of excellent records and plans relating to all aspects of site operations.
  • Devise and implement a robust programme of planned preventative maintenance. (PPM)
  • Effective control and management of third- party contractors whilst working on site.
  • Effective management of soft services such as cleaning, security, landscaping and waste management, ensuring optimum service level delivery at an economical cost.
  • Monitoring and control of tenants and their contractor operations to ensure safe practices and good housekeeping.
  • Ensuring efficient energy management through elimination of wasteful practices and utilizing Building Energy management Systems (BEMS)
  • Tendering of contractor services to ensuring best value is being obtained.
  • Preparation of draft Service Charge budgets, including capital expenditure recommendations.
  • Preparation of a property inspection reports, identifying items requiring remediation in the short, medium and long term.
  • Develop key relationships with the local business community, media and local public representatives.
  • Devise a bespoke marketing strategy for the Centre, using Website, social media, community organisations, local Radio and print media.

Essential Skills, Experience, and Qualifications:

  • Minimum 5 years in a similar position managing a retail complex or shopping centre
  • Knowledge of the Yardi Voyager accounts system would be an advantage
  • Previous experience procuring cleaning and security contracts
  • Familiar with Social Media advertising
  • Highly experienced negotiator
  • Strong multi-tasker, with a keen ability to prioritise work
  • Proficient with MS Office Word and Excel
  • Previous experience dealing with contractors/permits and security systems
  • Strong numeracy skills
  • Full clean drivers licence essential

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