Operations Support Receptionist

On-site (Dublin 14) | Permanent | Full-time (Mon–Fri, 08:30–17:30) | €35,000–€40,000 DOE

Position at a Glance

About the Company

Our client is a well-established professional services organisation based in Dublin 14. Operating in a dynamic, customer-driven environment, the company provides business-critical support services to clients throughout Ireland and across Europe. Accuracy, speed of response, and clear communication are central to their success.

About the Role

The Operations Support Receptionist is the organisation’s first point of contact for all phone and email enquiries. Although based at the reception area, this is not a front-of-house or visitor-facing position. You will act as a central operations and customer support contact, managing approximately 50 inbound calls per day, triaging queries, resolving issues directly wherever possible, and connecting callers with the correct internal departments when escalation is required.

This is a fast-paced administrative support role requiring exceptional multitasking ability, excellent organisational skills, and word-perfect spoken and written English. The successful candidate will be comfortable communicating with customers and suppliers throughout Europe and maintaining accuracy under pressure.

Key Responsibilities

Essential Requirements

Experience

Minimum 5 years’ experience in a customer support or administrative coordination role within a European business environment, handling high-volume phone and email queries.

Communication

Fluent English essential — must demonstrate word-perfect spoken and written English and communicate clearly and confidently with clients and colleagues.

Customer Support

Proven ability to manage large call volumes, triage effectively, and resolve most queries at first contact.

Technical Skills

Strong proficiency in Microsoft 365 (Word, Excel, Outlook) and CRM systems (Salesforce or equivalent).

Organisation

Excellent attention to detail, multitasking ability, and time-management skills in a busy office environment.

Professionalism

Dependable, calm, and solutions-focused under pressure with a courteous, professional telephone manner.

Eligibility

Full legal right to work in Ireland and availability for on-site work during stated hours.

Candidates should have demonstrable experience communicating with customers and stakeholders across Ireland and wider European markets, ensuring familiarity with regional business standards and expectations.

Desirable Attributes

• Experience in operations, service coordination, or high-volume call handling within a professional or technical setting.
• Previous use of ticketing or case-management systems.
• Strong initiative and follow-through with the ability to take ownership of queries.
• Team-oriented and adaptable, providing support across departments as required.

Personal Qualities