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Control Room Operator


We are recruiting for a control room operator (CRO) in Dublin 3. If you have exceptional communication skills, or a customer service background, and a desire to effectively solve emergency calls in a fast-paced environment, we want to hear from you.

Benefits as a Control Room Operator:

  • Pension (After 6-month probation period).
  • Free parking.
  • Canteen facilities.
  • Shower facilities.

Role and Responsibilities:

  • Adhere to all health and safety requirements.
  • Respond to all emergency calls/alarms as required.
  • Be customer service focused.
  • Answer all calls and queries in an efficient and courteous manner.
  • Process enquiries and follow up any queries and requests in a timely manner.
  • Report to Duty Manager & Senior Manager.
  • Liaise closely with all the relevant authorities & co-ordinate the organization of emergency intervention to provide assistance as required.
  • Liaise with other departments as required.
  • Monitor and adhere to all operational & maintenance activities in accordance with company standard.
  • Monitor and accurately record all incidents/planned events in spreadsheets and hard copies and report to senior management.
  • Comply with requirements of the company’s Integrated Management System.
  • Comply with all policies, procedures, and processes relevant to your position.
  • Must be flexible to work shifts. These will include:
    • Mornings.
    • Evenings.
    • Nights.
    • Weekends.
    • Public Holidays, etc.
  • Administration services such as:
    • Cash management including but not restricted to floats & vault change.
    • Auditing: daily, weekly, monthly and quarterly, as required.

Essential Skill and Experience:

  • Clear communications skills
  • High attention to detail
  • Proficient in Microsoft Word, Excel, Powerpoint and Outlook for professional use.
  • Customer service 3-5 Yrs

Apply for this position

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