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Client Services Support

Company Overview:

Our client, one of Ireland’s leading independent educational organisations, is situated in the heart of Dublin. This organisation is known for its strong team ethic and excellent working environment. They are currently seeking an experienced and customer-focused Client Services Support professional to join their diverse and busy team.

About the Job:

As a Client Services Support professional, you will provide professional advice and guidance to clients daily, both over the phone and via email. Your role includes advising clients on various courses, guiding them through the application process, and assisting new starters with technical issues over Teams and phone to ensure a seamless start and continued support throughout their journey with the organisation.

Key Responsibilities:

  • Reception duties – handling phone calls, email correspondence, and in-person queries
  • Liaising directly with customers (students, parents, and teachers)
  • Delivering timely and accurate responses to customer queries and requests
  • Maintaining accountability for accurate and timely assistance to customers
  • Providing first contact resolution to Helpdesk incidents and requests
  • Performing various administrative tasks
  • Other duties as assigned by the Office Manager

Skills:

  • Professional and friendly manner
  • Excellent verbal and written communication skills
  • Ability to work independently as well as part of a team
  • Confidence in supporting and assisting customers
  • Strong attention to detail
  • Ability to learn new skills
  • Problem-solving and issue resolution skills
  • Willingness to take on duties and tasks as needed

Ideal Candidate Profile:

  • Minimum of 3 years of experience in a similar role
  • Proficient in using different software systems; experience with Salesforce is advantageous
  • Excellent communication skills, both written and verbal
  • Strong administrative skills
  • Efficiency, attention to detail, and a willingness to adapt and learn
  • Ability to work in a fast-paced environment
  • Ability to interact with customers and team members at all levels of the business
  • Proficient in MS Excel, Word, and Outlook
  • Team Player: Demonstrates a strong team ethic and works well both independently and collaboratively
  • Tech-Savvy: Possesses strong IT and systems knowledge

Reasons to Apply:

  • Join a leading educational organisation with a reputation for excellence and innovation
  • Engage in rewarding work that makes a significant impact
  • Collaborate with a talented and supportive team in a dynamic work environment

Application Process:

Interested candidates are invited to submit their CV along with a cover letter outlining their suitability for the role. We look forward to reviewing your application and discussing how you can contribute to the success of our client’s team.

Catherine, Director and Lead Recruiter on this Latest Vacancy
If you would like to know more about this role please email catherine@hallrecruitment.ie

Hall Recruitment Information:

If you are living in Ireland and hold a valid work permit, we would love to hear from you. Unfortunately, if you do not hold a valid work permit, we will not be able to assist you with your job search. Hall Recruitment is proud to be an Equal Opportunity Employer.

By submitting your CV or personal details, you consent to Hall Recruitment processing your personal data. This is necessary to provide you with our services as a candidate. Hall Recruitment may contact you occasionally regarding further opportunities. We will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the address provided above. For more information, please see our Privacy Statement on our website.

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