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Assistance Coordinator

Job Location: Dublin 12
Job Category: Customer Support
Job Type: Permanent
Job Position: Full-Time
Work Environment: Hybrid


This fast paced, hybrid first response assistance coordinator role offers varied shift work times and days of the weeks. With customer call satisfaction a top priority, this position is perfect for those who enjoy being of service in a high energy work role.

Benefits as the Assistance Coordinator:

  • Private Health Insurance
  • Paid sick leave (10 days per year)
  • Public transport and bike to work scheme (The company pays and then employee pays back throughout the year interest free)
  • Christmas savings program (You put money in each pay period and then you get the money you have saved beginning of December easy way to save for Christmas presents)
  • Staff Christmas Party
  • Company Social Activities & Outings
  • Hybrid Role: x2 Days in the office, x3 days WFH (Upon successful completion of x6 week training)

Role and Responsibilities:

  • Answer all auto, property and medical assistance calls
  • Provide customers with all applicable data and services
  • Ensure that contractors and recovery agents have been notified
  • Follow up on assistance cases to facilitate customer satisfaction
  • Confirm all final details with recovery agents before closing files
  • Enter customer information onto database during calls
  • Keep Team Leader aware of any challenging issues

Essential Skills, Experience and Qualifications:

  • Leaving certificate of general education
  • Previous experience working in a fast paced environment
  • A passion for providing customer satisfaction
  • Ability to micromanage separate files and details
  • Pleasant phone etiquette and patience
  • Proficient in typing
  • PC skillset
  • Excellent geography awareness

Apply for this position

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