OUTLINE:
This fast paced, assistance cordinator role offers excellent benefits in this full-time position with excellent benefits including a hybrid work environment.
The successful candidate will have a proven track record providing exceptional customer service as well as call centre experience.
BENEFITS: (Upon completion of probationary period)
- Private Health Insurance
- Paid sick leave (10 days per year)
- Public transport and bike to work scheme (The company pays and then employee pays back throughout the year interest free)
- Christmas savings program (You put money in each pay period and then you get the money you have saved beginning of December easy way to save for Christmas presents)
- Staff Christmas Party
- Company Social Activities & Outings
- Hybrid Role: x2 Days in the office, x3 days WFH (Upon successful completion of x6 week training)
ROLES AND RESPONSIBILITIES:
- Answer all auto, property and medical assistance calls
- Provide customers with all applicable data and services
- Ensure that contractors and recovery agents have been notified
- Follow up on assistance cases to facilitate customer satisfaction
- Confirm all final details with recovery agents before closing files
- Enter customer information onto database during calls
- Keep Team Leader aware of any challenging issues
ESSENTIAL SKILLS AND QUALIFICATIONS:
- Leaving certificate of general education
- Previous experience working in a fast paced environment
- A passion for providing customer satisfaction
- Ability to micromanage separate files and details
- Pleasant phone etiquette and patience
- Proficient in typing
- PC skillset
- Excellent geography awareness
If this describes you and what what you can bring to the role, we look forward to receiving your application!
-Hall Recruitment Team
–Why Apply Through Hall Recruitment-
Hall Recruitment is an Irish owned business. We are a recruitment agency which respects the interests of our candidates and work to advance them ethically. We take the time to get to know our candidates, taking a sincere interest in them and their career. As employers ask us to paint a picture of our proposed candidates, by getting to know you we will ethically represent who you are and what you can do. With our extensive experience in the recruitment field, combined with the relationships we have built with our clients over the years we are committed to bring happy candidates and satisfied employers together.
-We Recommend-
To best represent you for this position we expect to receive truthful information and honest answers to our questions. In return you will receive our highest standards of ethical treatment as we champion you for this position as an assistance co-ordinator.
We recommend that you include your CV and cover letter with your application to give us a full representation of you. We have a constant influx of new positions, so remember if you are not successful for this position, you may be more suited to the next. The more we know about you the better we can represent you, to help you achieve your career goals.
Before you upload your CV, refer to our CV guide to ensure yours’ stands out from the crowd in the best way possible. Remember recruiters, employers and their HR teams receive thousands of applications each day. To ensure your success follow our simple steps and put your best foot forward.
